![]() ![]() ![]() Fixed period/combined with License First Year Support (LFYS) order: Invoiced together with LFYS in Year 1, and separately upon renewal.Invoiced per the term outlined in the Ordering Document, and may include applicable Time and Materials services.It is not possible to have service lines with multiple ship-to locations on a single invoice.Įxceptions are made for Public Sector accounts, which legally require invoicing in arrears or after the services are delivered. Customers requiring separate invoice per install site must issue separate POs and renew each contract separately.Systems: One install/site location per invoice and per Purchase Order (PO). ![]() Invoices may contain several lines items and be multiple pages in length. One line item for each product supported.Invoiced separately at each renewal year.The renewal letters reference an Agreement that will govern the renewal of support. Renewals of Premier Support are contracted for using the standard renewal letters, which contain a Service Details table, similar to an order document, and terms for renewal. Premier Support is ordered using the same Master Agreement and order document as the software or hardware with which it is ordered. Support invoices are generated in advance of the services.įirst year’s support is invoiced with the respective product. Timing of issuance of an invoice is determined by the actual period in which usage has exceeded the agreed-upon prepaid amount. If activation takes longer than 15 days, multiple invoices may be generated for a single order. Invoices are delivered after all products on the order have been provisioned or after 15 days, whichever comes first. Invoices are delivered after service has been provisioned. Our mission is to consistently provide the best customer service possible to support a positive shopping experience. Login to Solution Center for Digital River customers. Examples of billing frequency include in advance, in arrears, or delayed for a specified period of time, as per promotion. Login to DR Dashboard for Digital River API Customers. Timing of issuance of the invoice is determined by the terms of the Cloud Metered Services offering. Generated the first few days of the month after service is consumed. ![]()
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